Optus outage update: network facing Senate inquiry and government review after Australia-wide loss of service

Optus will provide eligible customers with 200GB of extra data as compensation, now blaming ‘network event’ for catastrophic outage

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Optus is scrambling to regain public support after Wednesday’s 14-hour outage by offering “eligible” customers a free data pack, as it faces a senate inquiry and separate government review.

The telco giant’s network dropped out from about 4am on Wednesday, leaving millions of customers including hospitals, schools, financial institutions and government departments unable to make or receive calls for at least nine hours.

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